Standardising and implementing instructions
Implemented
Aviation L
Accident
28.10.2020
2020-S42
Suosituksen perustelu
In Finnair’s handbooks and bulletins for different groups of employees, different instructions and concepts are used for the same actions. In addition, the different groups do not receive information and instructions about new or changed instructions at the same time or with the same content.
Recommendation
Ensure that the instructions and terminology concerning different groups of employees and subcontractors are uniform and that new or changed instructions are implemented at the same time for all groups.
Toimenpide-ehdotukset
In Finnair’s handbooks and bulletins for different groups of employees, different instructions and concepts are used for the same actions. In addition, the different groups do not receive information and instructions about new or changed instructions at the same time or with the same content.