System changes and their deployment management

Continuous changes and the deployment of incomplete systems increase the workload of the traffic controllers.

The Finnish Transport Agency must ensure that new systems or modifications to existing systems are not introduced incomplete, or without sufficient orientation of the staff.

When systems are deployed, the traffic controllers should have a clear idea of the development stage of the system in order to avoid frustration and in order to maintain trust in the systems. If the systems are deployed while still under development, and they are developed based on user feedback, this must be clearly communicated and justified to the users.

Continuous changes and the deployment of incomplete systems increase the workload of the traffic controllers.